Harrisburg, PA, February 9, 2012: Business Bank has selected TRC Interactive, Inc., the nation’s leader in financial institution training, to train its staff with TellerSolutionOnline™.

TellerSolutionOnline™ is customized with the bank’s preferred method of counting currency and several terms. Loaded with enhanced graphics, animation and special effects, audio and video, TellerSolutionOnline™ engages and involves trainees to increase retention and performance. The Program includes modules for Introduction, Your Role as a Teller, Customer Service, Professional Dress, Products and Services, All About Money, Counting Cash, Checks, Identification, Check Cashing, Deposits, Payments, Withdrawals, Miscellaneous Transactions, The FDIC, Regulations – Product Information, Regulations – Customer Protection, Regulations – Criminal Activities, Security – Schemes Aimed at Financial Institutions, Security – Schemes Aimed at Customers, and Robbery. In addition, Business Bank gets Training Central™ – the included Learning Management System, an Administrator’s Guide, and the Action Guide, which is the companion to the multimedia and can be completely customized.

Training Central™ is an online Learning Management System coupled with TellerSolutionOnline™ that provides full management and tracking capabilities and maintains a record of all participant activity.

About Business Bank:
Business Bank was established in 2005 and has remained one of Burlington’s most trusted financial institutions. Business Bank has been committed to offering the residents of Skagit and Whatcom Counties the very best in customer service. There are three locations available to provide the customers with all of their banking needs and a high level of financial security. Business Bank is a community based bank that provides a wide variety of services and banking options for their customers. They value the personal attention they are able to provide their customers, and continually strive to improve their services to better meet their customer’s growing banking needs. For more information, visit http://www.businessbankwa.com.

If you would like more information on this topic, or to schedule an interview with Jay H Bowden, please call 800.222.9909.