Eric Goodness
Research VP, Gartner With so many potential Telecom Expense Management needs at the global enterprise level, and an equal number of approaches and solutions at the provider partner level, it is easy for companies to get lost, or worse yet, fooled during the RFP process. Companies often focus on the wrong issues, generating false impressions that can lead to poor partnerships. Asentinel understands the environment and wants to do all it can to make sure every company finds the best match for their needs. At the same time, the company knows from experience that there are a few basics that must be understood in every selection process.
During the focused 6-minute webcast, viewers will understand why these five questions are essential and what they can expect to get from a potential TEM partner by asking them. The questions are:
•How do you address service automation and smart services?
•What is the strategy for a successful implementation and on-boarding?
•What do your SLA's include and how do you define and support them?
•How do you perform proper due diligence on your proposed TEM provider?
•How do you secure and deliver an optimal ROI?
In addressing each question, Goodness gets to the heart of critical TEM issues. His answers provide insights into why certain things are important and how to get to such measurable items as successful implementation schedules, level of automation, degree of support and the ultimate measurable – ROI.
“I hear virtually every day from companies who say they might have made a better TEM decision if they had known what questions to ask and what answers to look for,” said Richard Janis, SVP of Asentinel. “No one benefits from a bad fit, so as an industry leader we want to do all that we can to makes sure it doesn’t happen. We know we will not always be the best fit for a company, but we want to make sure that decision is made intelligently and with all the right data.”
The webcast is available on the Asentinel website at http://www.asentinel.com/tem-rfp.html.
