Major utility company in the Northeastern United States The New York City based global company will use Asentinel as an Outsourced TEM Platform and Service solution. Prior to Asentinel, the company operated in a highly labor intensive environment for telecom management of wireline and wireless services. Their primarily internal process included extensive paper invoices and manual keying, very limited audit ability, fragmented contract and vendor management discipline and minimal reporting capability. The result was overpayment of invoices and often devices being billed after being made inactive.
“The customer selected Asentinel because of our technology, expertise and people”, said Richard Janis, SVP of Asentinel. “With inadequate procedures in place for invoice processing, highly siloed data across several business units and countries, and thousands of global employees, the company needed to be able to report on its telecom data and get key analytics into the hands of its decision makers. The expectation is thorough auditing and continued process management that leads to immediate savings and long-term control and visibility.”
As a global technology leader to large clients and governments, the company clearly understands the value of configured solutions supported by enterprise software and a best-in-class outsourcing team.
The major utility company in the Northeastern United States selected Asentinel’s Hosted, Managed Service solution. Similar to the above client, the utility is a first time user of professional TEM services and was in need of better reporting and business intelligence to take control of its telecom spending. With numerous divisions in gas and electric service, multiple wholly-owned subsidiaries, and dozens of disparate telephony carriers, the company was challenged with inconsistent policy enforcement. That made Asentinel’s experience across all carriers and its reporting capabilities very important in the selection.
