Nigel Lobo According to Bonnie Kosco, C.A.R.E. Executive Administrator, “C.A.R.E. continues its long- standing tradition in offering our member representatives and attendees the tools and information essential to remain on the cutting edge of the exciting vacation industry. We are excited to have Nigel share his expertise in resort operations with a focus on maintaining a culture of service at our semi-annual event.”
Nigel Lobo will speak on “CARING” for Your Customers. At Grand Pacific Resorts he has the overall leadership of Resort Operations, including Inventory Management, Owner Services and HOA Support, as well as Resort Maintenance, Design and Purchasing and New Business Development. Mr. Lobo is responsible for building and retaining a strong management team to maintain Grand Pacific Standards of Excellence across all resorts.
Mr. Lobo is a hospitality veteran and has held various senior executive positions in the hotel and resort management field. His prior responsibilities have included operational oversight, managing owned assets and third party management as well as franchise operations for various hotel brands including the Oberoi Hotel Group, Intercontinental, Marriott, and Hilton Brands in Asia, Europe and the United States.A highly rated speaker at the American Resort Development Association (ARDA) conferences, he has also served on the editorial board of Hotel Executive.Com.
C.A.R.E. member companies currently offer 2500 vacation properties and service approximately one million vacation owners and members. C.A.R.E. is an international organization, with members throughout the United States, Canada, Mexico, Europe and Australia. The event will be held September 24-27 in Chicago, IL. For more information visit www.care-online.org
Grand Pacific Resort Management (GPRM) is located in Carlsbad, California. An award winning company, Grand Pacific Resorts is one of the oldest and largest vacation ownership companies based in California. Serving over 50,000 owner-families every year, GPRM has developed and manages 15 properties. For more information, visit www.gprmgt.com. Follow on Twitter @GrandPacificRM
